Transform Your CX Through the Power of AI & Automation

Where Human Expertise Meets Automation

Unlock your competitive advantage! We custom-build agent-assist and automation solution technology for customer care programs. Discover the unparalleled potential of IntouchAI and redefine how you connect with your customers. By seamlessly integrating with your current tech stack, our AI and automation solutions enhance every stage of the agent and customer journey — before, during, or after — delivering fast, personalized, and meaningful support.  Access the next level of CX and experience the powerful synergy of AI and top talent working together.  

Our IntouchAI Solutions

  • Agent Assist

    Witness the transformation of CX with IntouchAI’s groundbreaking agent-assist solutions. Our proprietary technologies tap into the power of AI and automation to elevate every touchpoint in the agent and customer journey. 

    By infusing digital intelligence into workflows, we reshape the way agents and customers interact. The results? Higher efficiency, higher employee engagement, and ultra-personalized support that leaves a lasting impression. 

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  • Performance & Insights

    Want to understand your brand in depth? Our innovative proprietary technologies uncover both micro and macro insights, providing a panoramic view of customer behavior, preferences, and program effectiveness. 

    Empowered with these tools, you will be able to make strategic business decisions, cut costs, and significantly boost customer satisfaction.

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  • Technology Partnerships

    At the heart of our CX solutions is a powerful fusion of AI, automation, and strategic third-party partnerships. This revolutionary, tech-agnostic approach seamlessly integrates with your tech stack, unlocking the potential for innovative processes that drive exceptional business outcomes. By reimagining how the customer and agent experience work, we propel your business to unprecedented success.

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Explore IntouchAI's Winning Stories

Real clients, Real Challenges,

Real Results

You've read our success stories,
now let's connect and explore how
our innovative approach can
redefine your CX!

Agent Assist

  • Meet Sidd Spark, our agent-assist tool that frees support teams from everyday, time-consuming tasks. By harnessing the power of generative AI and machine learning, it mirrors agent workflows to boost productivity and drastically reduce labor and expenses.

    Features:

    • Creates detailed case notes and summaries in real time

    • Drafts scripts in your brand voice

    • Securely save accurate, indexed transcripts to your CRM

    • Triggers scripts and reminders based on keywords, policy guidelines, or urgent notifications

    • Identifies customer intent, sentiment, and case resolution to predict outcomes

    • Tracks agent compliance and workflow with real-time digital QA

    • Uncovers actionable data with real-time topic tracking and workflow analysis 

    • Spots trends in customer success and coaching opportunities

    • Monitors agent performance, handle time, sentiment changes, and scripting compliance

  • Powered by AI, machine learning, and automation, Laivly enhances CX with real-time decision-making, boosting productivity and efficiency throughout the entire agent and customer journey.

    Sidd Pro
    Acting as adigital worker, Sidd Pro is an advanced solution that builds on Sidd Spark with full automation. By accessing your existing tech stack, it can perform tasks, answer questions, and facilitate self-service in any channel. 

    Features:

    • Resolve: Sidd Pro unifies tech stacks with a Universal Consumer Profile, empowering agents with quick access to tailored resources, guides, and policies for each interaction.

    • Smart Response: Powered by generative AI, Sidd Pro reduces agent workload by automating form-filling and generating accurate, on-brand digital responses across channels:

      • Email: Resolves issues and hands off complex cases to agents.

      • Chat: Analyzes sentiment, provides answers, and ensures smooth transitions to live agents.

      • Social Media: Crafts consistent replies, handling more interactions quickly.

      • Online Reviews: Drafts natural-language responses, offers product recommendations, and helps convert customers.

  • Superpunch stands out as the ultimate AI-driven employee engagement app. It ignites performance and enhances workplace culture through real-time notifications, instant feedback, and mood tracking, ensuring teams stay motivated. It also simplifies scheduling and helps employees maximize earnings with features like Express Pay and referral rewards, all while reducing attrition.

    Features:

    • Integration: Seamlessly integrates with ATS and Helpdesk tools to automate recruiting, onboarding, and management.

    • Proprietary Technology: Utilizes LLM and KM with a proprietary agent database, offering AI-driven well-being solutions.

    • Mood Tracking: Links mood to performance, providing data to boost engagement and satisfaction, with real-time tracking for leaders.

    • Answers: In-app live chat connects employees with experts for real-time support.

    Superpunch Care: Superpunch Care is a digital well-being module integrated into the Superpunch app. It focuses on supporting employees' mental health by proactively interacting with them, detecting stress early, and providing timely intervention to reduce the impact of stress over time.

  • Unlock global growth with Mosaic, our AI-powered translation technology that allows you to connect with customers worldwide and deliver deeply personalized support in over 100 languages, ensuring everyone who interacts with your brand feels valued and understood. Revolutionize your global interactions with Mosaic’s real-time multilingual assistance, boosting customer satisfaction, and opening doors to new, untapped markets.

    With Mosaic Languages, You Can: 

    • Equip agents with access to over 100 languages

    • Rapidly scale your program with advanced AI and training systems

    • Enhance CSAT by engaging customers in their preferred language, on-demand

    Leading With Personalized CX

    Exceed customer expectations by tailoring your approach to their unique needs and preferences.

    • Over 75% of customers prefer to engage and repurchase with a brand in their own language

    • Fewer than 20% of organizations can support customers of any language over the phone

    • 71% of customers expect companies to deliver personalized interactions

Performance
& Insights

  • Transform your CX with Catapult — our automated quality assurance solution that delivers detailed insights into associate, team, and program performance for targeted coaching and cost reduction, boosting CSAT.

    Features:

    • Automation: Leverages sentiment analysis and predictive QA for agent development, offering self-directed QA, targeted coaching, and AI-driven CSAT analysis.

    • Customization: Graphical KPI variances and custom dashboards highlight opportunities and real-time trends for informed decision-making.

    • 360-Degree View: Provides dynamic scorecards and multichannel reporting for valuable performance insights, helping you uncover trends and make informed decisions.

    • Accessibility: Centralized data ensures 24/7 access for real-time reviews and full transparency.

    Achieve These Results With Catapult:

    • 39% improvement in QA scores

    • 89% CSAT improvement for email support

    • 37% CSAT improvement for e-commerce

    • 29% reduction in AHT for voice interactions

  • Vision, our cutting-edge omnichannel reporting portal, consolidates data from CRM tools, Catapult, and Superpunch into one powerful platform, delivering insights that fuel strategic decisions and supercharge brand success.

    Features:

    • Automated Analytics: Use predictive analytics, automated reporting, and machine learning for effective forecasting and strategy.

    • Unified Reporting: Consolidate data from workforce systems, telephony platforms, CRM, and more into a single accessible source.

    • Real-Time Visibility: Monitor agent schedules and performance in real time to ensure operational efficiency.

    • Data Visualization: Interactive tools allow you to manipulate data views, making informed decisions easier.

    • Robust Security: Enjoy peace of mind with secure access via VPN/MFA, protecting your valuable insights.

    Vision’s reporting set adapts to your needs with:

    • KPI Visualization: Track key performance indicators.

    • Operational Dashboard: Identify performance hot spots.

    • Workforce Management: Optimize operations with real-time data.

    • Agent Management: Access individual agent statistics.

    • Attrition Reporting: Analyze trends to improve retention.

    • Voice of Agent: Understand agents' perspectives.

Technology Partnerships

IntouchCX fuses AI and automation with third-party technologies that effortlessly integrate with your systems and create innovative processes powered by our flexible, tech-agnostic approach.

  • CX Channel & CRM: Partnering with top CX channel and CRM companies to achieve seamless omnichannel support.

  • Process Automation: Collaborating on RPA, IDP, and OCR to streamline workflows and boost efficiency.

  • Data, Insights, & Analytics: Using partnerships to deliver actionable insights for informed decisions and growth.

  • AI-Enabled: Integrating advanced AI technologies like LLMs, BOTS, and ML for adaptive customer experiences.

Where Trusted
Advisors Meet
the Future of CX

Accelerate your business growth with IntouchAI’s six-year legacy of expertise and a suite of proprietary technologies in engagement, insights, and automation. Trusted by over 25,000 users annually, we're driving innovation with a three-year roadmap of new and ever-evolving features. Discover how our advanced AI and automation solutions redefine agent experiences and customer connections. Access the potential, where AI meets CX.

Ready to elevate your CX? Contact our team of experts and discover how IntouchAI can transform your brand’s interactions.

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