Meet Sidd Spark, our agent-assist tool that frees support teams from everyday, time-consuming tasks. By harnessing the power of generative AI and machine learning, it mirrors agent workflows to boost productivity and drastically reduce labor and expenses.

Features:

• Creates detailed case notes and summaries in real time

• Drafts scripts in your brand voice

• Securely save accurate, indexed transcripts to your CRM

• Triggers scripts and reminders based on keywords, policy guidelines, or urgent notifications

• Identifies customer intent, sentiment, and case resolution to predict outcomes

• Tracks agent compliance and workflow with real-time digital QA

• Uncovers actionable data with real-time topic tracking and workflow analysis 

• Spots trends in customer success and coaching opportunities

• Monitors agent performance, handle time, sentiment changes, and scripting compliance

Powered by AI, machine learning, and automation, Laivly enhances CX with real-time decision-making, boosting productivity and efficiency throughout the entire agent and customer journey.

Sidd Pro
Acting as adigital worker, Sidd Pro is an advanced solution that builds on Sidd Spark with full automation. By accessing your existing tech stack, it can perform tasks, answer questions, and facilitate self-service in any channel. 

Features:

• Resolve: Sidd Pro unifies tech stacks with a Universal Consumer Profile, empowering agents with quick access to tailored resources, guides, and policies for each interaction.

• Smart Response: Powered by generative AI, Sidd Pro reduces agent workload by automating form-filling and generating accurate, on-brand digital responses across channels:

  • Email: Resolves issues and hands off complex cases to agents.

  • Chat: Analyzes sentiment, provides answers, and ensures smooth transitions to live agents.

  • Social Media: Crafts consistent replies, handling more interactions quickly.

  • Online Reviews: Drafts natural-language responses, offers product recommendations, and helps convert customers.

Superpunch stands out as the ultimate AI-driven employee engagement app. It ignites performance and enhances workplace culture through real-time notifications, instant feedback, and mood tracking, ensuring teams stay motivated. It also simplifies scheduling and helps employees maximize earnings with features like Express Pay and referral rewards, all while reducing attrition.

Features:

• Integration: Seamlessly integrates with ATS and Helpdesk tools to automate recruiting, onboarding, and management.

• Proprietary Technology: Utilizes LLM and KM with a proprietary agent database, offering AI-driven well-being solutions.

• Mood Tracking: Links mood to performance, providing data to boost engagement and satisfaction, with real-time tracking for leaders.

• Answers: In-app live chat connects employees with experts for real-time support.

Superpunch Care: Superpunch Care is a digital well-being module integrated into the Superpunch app. It focuses on supporting employees' mental health by proactively interacting with them, detecting stress early, and providing timely intervention to reduce the impact of stress over time.

Unlock global growth with Mosaic, our AI-powered translation technology that allows you to connect with customers worldwide and deliver deeply personalized support in over 100 languages, ensuring everyone who interacts with your brand feels valued and understood. Revolutionize your global interactions with Mosaic’s real-time multilingual assistance, boosting customer satisfaction, and opening doors to new, untapped markets.

With Mosaic Languages, You Can: 

• Equip agents with access to over 100 languages

• Rapidly scale your program with advanced AI and training systems

• Enhance CSAT by engaging customers in their preferred language, on-demand

Leading With Personalized CX

Exceed customer expectations by tailoring your approach to their unique needs and preferences.

• Over 75% of customers prefer to engage and repurchase with a brand in their own language

• Fewer than 20% of organizations can support customers of any language over the phone

• 71% of customers expect companies to deliver personalized interactions